Question 1

How fast can I get my song?

Accepted Answer

You choose 1h, 2h, or 5h delivery windows. We show your exact ETA immediately after payment.

Question 2

Can I edit details after paying?

Accepted Answer

Yes. You get a 10-minute edit window after checkout to update story, names, and delivery speed.

Question 3

Do I need to register first?

Accepted Answer

No. This is a guest flow. Just fill your song details, add email, and pay.

Question 4

What do I get after payment?

Accepted Answer

You receive a paid order confirmation with ETA, then your completed personalized song is delivered by email.

Question 5

What occasions are supported?

Accepted Answer

Birthday, Love, Anniversary, Friend, and Other. If you pick Other, you can enter your custom occasion.

Question 6

Is checkout secure?

Accepted Answer

Yes. Payments run through Paddle secure checkout and encrypted payment processing.

Question 7

Can I request a refund?

Accepted Answer

If your final song clearly misses your submitted brief, we provide a 14-day satisfaction guarantee.

Frequently asked questions